KOPA Charcoal Ovens Official Distributor

E-MAIL: SALES@KOPACHARCOALOVENS.COM

FREE DELIVERY

CUSTOMER SUPPORT:

01279 876500

Shipping & Returns

Shipping

At the Buzz Catering Supplies we use either Citylink or Palletways for all our deliveries and we aim to dispatch all completed orders received before 2pm on the same day.

Next Day Delivery - this will cost you a sum of £4.95 + VAT if your order is under £50.

Free Next Day Delivery - you will qualify for this service if your order is over £50.

Please note that we are not responsible for Citylink's or Palletways services and therefore cannot fully guarantee your next day delivery - but 99% of the time you will receive your order the following day! Some large catering equipment can take up to 3-4days delivery, due to the size. For more information please call 01279 876 500.

Most products are available for next day dispatch - any queries on products contact our sales office or our live chat agent.

NEXT DAY DELIVERY IS FOR THE UK MAINLAND ONLY - ADDRESSES THAT RESIDE OUTSIDE THE UK MAINLAND WILL BE NOTIFIED BY OUR CUSTOMER SUPPORT TEAM BEFORE ANY GOODS ARE DISPATCHED

If you are experiencing any difficulties with your delivery please contact our customer services number 01279 876500 or email details to sales@vegprep.com (Please remember to quote your order reference number.)

Returns

We hope you will be delighted with your purchase from the Buzz Catering Supplies. However, should you wish to return anything bought from us, the following conditions apply:
  1. Goods dispatched to the buyer subsequently accepted for cancellation by the company will be subject to an abortive delivery charge, as well as any cancellation charge deemed necessary by the company.
  2. The company at it absolute discretion may agree to the return of the goods by the buyer provided that the goods are returned at the buyer’s expense, in the same condition and original packaging as of the date of dispatch by the company or their agents.
  3. Any goods agreed by the customer as acceptable for return for any reason (Excluding faulty goods) will be subject to restocking charge of 25% of the net invoiced price together with reimbursement of any expense incurred by the company as a consequence as a consequence of the return of said goods to the companies stock.
  4. Before you return your goods to us you must request a RAN number (Returns Authorisation Number). No goods will be accepted as a return if they have not been authorised by our returns number and an RAN number generated. Applying for an RAN number is easy and can be completed online in minuites. Simply follow this link to our request an RAN page and fill out the requested details. IMPORTANT
  5. We strongly advise that you reuse the delivery packaging for the return, to ensure that the item is not damaged in transit. We also recommend that you send the item back using a traceable service such as Royal Mail Recorded Delivery or courier of your choice. We cannot be held responsible for returns lost in transit.

None of the above information or conditions affect your statutory rights as a consumer when goods are supplied faulty, or not as described. Please see our Terms and Conditions page for more details.

© http://www.kopacharcoalovens.com
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